about me
My name is Michal Myszkowski and currently I am the Digital Lead for MSD Switzerland.
Here is a quick introduction about my blog, vlog and articles I intend to write
For over 25 years, I have helped companies adapt to new realities of the customer and employee experience to execute successful business strategies in a digital world. The past 15 years in management roles for large corporations in Pharma, FMCG and Insurance.
Career highlights:
+15 Years global customer & employee experience vision & strategy
+15 Years implementing digital platforms and solutions at scale
+15 Years managing cross-functional teams
+10 Years measurement of customer experience (monitoring & analytics)
+10 Years in large matrix organizations
+10 Years change management experience (processes, people, operating model)
+10 Years ideation, design-thinking & agile coaching
+10 Years sales, customer support & operations lead
Built a customer experience & digital innovation hub in Singapore for Nestlé
Established employee and customer Insights process for Pharma & FMCG
Initiated digital business models in over 20 countries on-site
Managed large teams, project budgets and P&L of global digital programs
Managed agencies, vendors and suppliers for global digital platforms
Worked for startups, digital agencies and large global corporations
During my career I have worked hands on, learned from exceptional people from all around the world, communicated in 5 languages and completed an MBA in parallel.
