about me

My name is Michal Myszkowski and currently I am the Digital Lead for MSD Switzerland.

Here is a quick introduction about my blog, vlog and articles I intend to write

For over 25 years, I have helped companies adapt to new realities of the customer and employee experience to execute successful business strategies in a digital world. The past 15 years in management roles for large corporations in Pharma, FMCG and Insurance.

Career highlights:

+15 Years global customer & employee experience vision & strategy

+15 Years implementing digital platforms and solutions at scale

+15 Years managing cross-functional teams

+10 Years measurement of customer experience (monitoring & analytics)

+10 Years in large matrix organizations

+10 Years change management experience (processes, people, operating model)

+10 Years ideation, design-thinking & agile coaching

+10 Years sales, customer support & operations lead

Built a customer experience & digital innovation hub in Singapore for Nestlé

Established employee and customer Insights process for Pharma & FMCG

Initiated digital business models in over 20 countries on-site

Managed large teams, project budgets and P&L of global digital programs

Managed agencies, vendors and suppliers for global digital platforms

Worked for startups, digital agencies and large global corporations

During my career I have worked hands on, learned from exceptional people from all around the world, communicated in 5 languages and completed an MBA in parallel.


Michal Mks
Agile Coach